Privacy Policy

Privacy Policy

Verke AB

Last Updated: December 11, 2024

 

Overview

At Verke AB, we provide an artificial intelligence coaching service designed to support personal development and emotional wellbeing. This Privacy Policy explains how we protect your privacy when you use our service at app.verke.co. Our service is available only to individuals aged 16 and older, and we maintain high standards of data protection in compliance with the General Data Protection Regulation (GDPR), the EU AI Act, and other applicable laws.

 

About Our AI Coaching Service

Our service uses artificial intelligence to provide coaching support through text and voice conversations. The AI coach uses advanced language models to offer guidance while maintaining strict boundaries against medical or therapeutic advice. While the AI can provide helpful support for personal development, it cannot and does not provide medical diagnoses or professional mental health services.

 

We believe in complete transparency about how our AI system works. The system analyzes your conversations to provide relevant support, but operates within carefully defined parameters to ensure safe and appropriate guidance. All interactions are monitored automatically for quality and safety, allowing us to detect potential crisis situations and guide users to professional help when needed.

 

Information We Collect and Why

To provide our service, we collect and use specific personal information:

• Essential Information: Your name and birth date help us personalize the service and verify your age eligibility. Your phone number enables secure authentication through SMS verification. We may collect email addresses in the future for service communications.

• Conversation Data: When you interact with our AI coach, we store your conversations, voice call transcripts, and any commitments or action plans you develop. This information is always encrypted to protect your privacy while enabling the AI to provide consistent, personalized support.

• Usage Information: We track basic service usage to improve our platform and measure effectiveness. This never includes the content of your conversations.

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We process this information based on several legal grounds under GDPR:

• Contract Performance: Essential processing to provide our coaching service

• Consent: Optional features like marketing communications

• Legal Obligations: Age verification and data protection requirements

• Legitimate Interests: Service improvement and security, where this doesn't override your privacy rights

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How We Protect Your Information

We use strong security measures to protect your privacy. All conversation data is encrypted end-to-end and stored on servers within the European Union. While we must keep basic information like your name and phone number accessible to provide the service, all conversations and coaching content are encrypted in a way that only you can access.

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For shared conversations, we use advanced encryption that ensures only people you specifically invite can access the content. This encryption is designed so that even our own systems cannot read your private conversations except when you interact with the service.

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Voice calls are transcribed automatically and stored with the same level of encryption as text conversations. The original audio is not retained after transcription.

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Crisis Detection and Support

Our system includes automated monitoring to identify potential crisis situations while maintaining your privacy. If serious concerns are detected, we activate specific support protocols:

• The AI coach will pause regular coaching on sensitive topics

• You'll receive information about professional help resources

• Regular support remains available for other topics

• Certain topics may be restricted until professional help is confirmed

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This monitoring uses encrypted processing to protect your privacy while ensuring user safety.

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Data Retention and Account Management

We keep your information only as long as necessary to provide our service. When you delete your account, we immediately remove your personal information from our active systems. For technical security reasons, backup data is retained for up to 90 days before permanent deletion.

 

If you've participated in shared conversations, please note that other participants will still have access to those conversations even after you delete your account. This ensures continuity of support for all users while respecting individual privacy choices.

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Service Analytics and Communication

To improve our service, we use limited analytics tools. Our website uses Google Analytics with proper consent mechanisms, while our app employs privacy-preserving server-side conversion tracking. This tracking uses hashed identifiers and captures only basic usage metrics—never the content of your conversations or personal interactions.

 

We may send two types of communications:

1. Service Messages: Important updates about your coaching journey, including follow-ups on commitments you've made with the AI coach. These are essential to providing our service.

2. Marketing Messages: Optional communications about premium features or service updates. You can opt out of these at any time through your app settings.

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Your Privacy Rights

Under GDPR, you have specific rights regarding your personal data. We make it easy to exercise these rights through our service:

• Access and Control: View and download your personal information directly through the app. 

• Data Portability: Download your conversation history and personal information in a machine-readable format suitable for transfer to other services.

• Information Management: Update your personal details and communication preferences through app settings at any time.

• Data Deletion: Request complete account deletion through the app, understanding the limitations regarding shared conversations mentioned above.

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Third-Party Services and Data Transfers

We carefully limit our use of third-party services to protect your privacy. All data processing occurs within the European Union, and we ensure our service providers maintain strict data protection standards matching our own. We never sell your personal information or share it with third parties for their own purposes.

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Security Breach Response

In the unlikely event of a data security breach affecting your personal information, we will notify you and relevant authorities within 72 hours of discovery. Our notification will explain the nature of the breach, likely consequences, and steps we're taking to address the situation.

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Changes and Updates

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We'll notify you of significant changes through the service or your provided contact information. Continuing to use the service after such notifications indicates acceptance of the updated policy.

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Questions and Complaints

We encourage you to contact us directly with privacy concerns. You can reach us at:

 

Verke AB

support@verke.co

https://verke.co

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We respond to all privacy inquiries within 30 days. You also have the right to file complaints with the Swedish Authority for Privacy Protection (IMY) or your local data protection authority.​

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Dispute Resolution

If you have concerns about how we handle your personal data, we follow a clear resolution process:

1. Submit your concern to info@verke.co for prompt review

2. Receive an initial response within 14 days

3. Work with us to resolve the issue through mediation if needed

4. Unresolved disputes may be referred to the Swedish National Board for Consumer Disputes (ARN)