Terms of Service

Terms of Service

Verke AB

Last Updated: December 11, 2024

 

1. Introduction

 

Purpose and Scope

These Terms of Service ("Terms") establish the legal agreement between you and Verke AB for the use of our AI coaching service. They outline your rights, obligations, and the limitations of our Service. By accessing or using our website at app.verke.co or any related applications, you agree to these Terms.

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Service Overview

We provide an artificial intelligence coaching platform designed to support individuals with mild personal issues and stress management. Our Service operates through web and mobile applications, offering both text and voice interactions with an AI Agent.

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2. Definitions

• "Service" - The AI coaching platform provided by Verke AB, accessible through web and mobile applications

• "AI Agent" - Our artificial intelligence system that provides coaching and support

• "Coaching" - Automated guidance, suggestions, and support provided by the AI Agent

• "Crisis Situation" - Any circumstance involving potential harm, severe mental health issues, or emergencies

• "Premium Features" - Additional capabilities available through paid subscriptions

• "Professional Care" - Healthcare, mental health, or other services provided by licensed human practitioners

• "Session" - Any interaction between a user and the AI Agent, including text and voice communications

• "Shared Chat" - Any conversation where multiple users have been granted access

 

3. Service Description

 

Core Features

The Service provides AI-based coaching through text and voice interactions, designed to support personal growth and stress management. Our platform synchronizes across web and mobile applications, ensuring consistent access to your conversations and support resources.

 

Technical Requirements

The Service requires a stable internet connection and compatible device. For optimal performance, we recommend:

• A modern web browser or our official mobile application

• Stable internet connection with adequate bandwidth for voice calls

• Device audio capabilities for voice interactions We are not responsible for service degradation resulting from inadequate technical conditions on your end.

 

Service Limitations

Our Service explicitly does not replace professional medical, mental health, or therapeutic services. The AI Agent provides algorithmic responses based on patterns and programming, not human professional judgment. While helpful for mild personal issues, the Service cannot address severe mental health concerns, emergencies, or crisis situations.

 

4. Account Management

 

Eligibility

You must be at least 16 years of age to use the Service. We reserve the right to verify age and identity information. Users under the age required by their local jurisdiction for personal data processing must provide verifiable parental consent.

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Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities occurring under your account. You must:

• Provide accurate and complete information during registration

• Update your information to keep it current

• Notify us immediately of any unauthorized access

• Use secure and unique passwords. We may suspend or terminate accounts that violate these requirements or appear to be compromised.

 

​Account Deletion

You may request account deletion through the Service interface. Upon deletion:

• Your personal information will be removed from active systems

• Your subscription will be cancelled without refund

• Messages in shared conversations remain accessible to other participants

• Certain information may be retained as required by law or for legitimate business purposes

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5. AI Coaching Service

 

AI Capabilities and Limitations

The AI Agent uses advanced algorithms to provide support and guidance. However, users must understand that the AI:

• Cannot truly comprehend emotions or situations as humans do

• Provides responses based on patterns and programming

• May make mistakes or provide inappropriate suggestions

• Cannot guarantee accuracy or effectiveness of recommendations

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Monitoring and Safety

Our system continuously monitors all interactions for user safety. This monitoring:

• Occurs in real-time across text and voice interactions

• May trigger automatic safety protocols

• Could result in immediate session termination

• Helps identify patterns requiring professional intervention We maintain this monitoring to protect users while preserving privacy through encryption and secure processing.

 

Crisis Protocol

If our system detects potential crisis situations, we initiate an immediate response protocol:
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Phase 1 - Immediate Response:

• Coaching interactions are suspended

• Emergency resource information is provided

• Professional help recommendations are issued

 

Phase 2 - Service Limitation:

• Specific topics may be permanently restricted

• Regular coaching remains available for non-crisis topics

• Return to full service requires verification of professional care

 

6. Subscriptions and Payments

 

Subscription Terms

We offer monthly subscriptions for premium features. All subscriptions:

• Automatically renew each billing cycle

• Continue until cancelled by you

• May be modified with notice as required by law

 

Payment Processing

All payments are processed in Euro (EUR) through secure payment providers. We accept major credit cards and other specified payment methods. Failed payments may result in immediate service limitation. Multiple payment failures may lead to subscription cancellation.

 

Cancellation and Refunds

You may cancel your subscription at any time through your account settings:

• Cancellation takes effect at the end of the current billing cycle

• No refunds are provided for partial periods

• Separately purchased sessions remain available until used

• Unused subscription time or sessions are non-refundable

 

7. Data Protection and Privacy

Data Storage

We store all data on secure servers located within the European Union:

• All communications are encrypted in transit and at rest

• Personal data is processed according to GDPR requirements

• Data retention periods align with legal requirements and service needs

• Backups are maintained for system integrity

 

User Rights

In accordance with GDPR, you have the right to:

• Access your personal data

• Request data correction or deletion

• Export your data in a machine-readable format

• Object to certain data processing

• Withdraw consent for optional processing These rights can be exercised through the Service interface or by contacting us directly.

 

Shared Conversations

The Service enables sharing conversations with other users, subject to these conditions:

• Invited users retain access to shared conversation history

• Original message authors maintain ownership of their content

• We are not responsible for how invited users use shared information

• Sharing decisions are the responsibility of the sharing user

 

8. Legal Framework

 

Liability and Disclaimers

To the fullest extent permitted by law, Verke AB disclaims liability for:

• Decisions or actions taken based on AI interactions

• Personal injury or emotional distress

• Service interruptions or technical failures

• Accuracy of AI responses or recommendations

• Disputes between users

• Content shared in conversations

• Loss of data despite our security measures

• Force majeure events beyond our reasonable control

 

Dispute Resolution

We strive to resolve disputes fairly and efficiently through this staged process:

 

Direct Resolution (14 days):

• Submit concerns through our support system

• Receive initial response within 14 days

• Attempt good-faith resolution

 

Mediation (60 days):

• Professional mediation if direct resolution fails

• Costs shared equally unless otherwise agreed

• Conducted in English or Swedish

 

Final Resolution:

• Unresolved disputes referred to Swedish National Board for Consumer Disputes (ARN)

• Proceedings in Gothenburg, Sweden

• Subject to mandatory consumer protection laws

 

Governing Law

These Terms are governed by Swedish law. Any formal proceedings shall be brought in Gothenburg, Sweden, subject to mandatory consumer protection regulations.

 

9. Service Changes and Termination

We may modify the Service or these Terms at any time:

• Material changes require advance notice per applicable law

• Continued use constitutes acceptance of modifications

• Users disagreeing with changes may terminate their account

• We reserve the right to terminate service for Terms violations

 

Contact Information

Verke AB

support@verke.co

https://verke.co